Customer Team Leader

6 days ago


Shepton Mallet, Somerset, United Kingdom The Co-operative Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will play a key role in leading and developing our store team, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, ensuring that every customer has a positive experience in our store.
  • Team Leadership: Lead and develop our store team, coaching and mentoring them to achieve their full potential.
  • Store Operations: Oversee the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively.
  • Inventory Management: Manage inventory levels, ensuring that stock is accurately counted and stored.
  • Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner.
Requirements
  • Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a positive experience for every customer.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
  • Flexibility: Ability to work a variety of shifts, including evenings and weekends.
What We Offer
  • Competitive Salary: A competitive salary, with opportunities for career progression.
  • Benefits Package: A comprehensive benefits package, including a pension scheme, life insurance, and access to employee discounts.
  • Training and Development: Ongoing training and development opportunities, to help you achieve your career goals.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a team of like-minded individuals.


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