Customer Team Leader

3 days ago


Shepton Mallet, Somerset, United Kingdom The Co-operative Group Full time
About the Role

We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will play a key role in leading and supporting our store team to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Customer Service: Provide friendly, welcoming, and helpful service to our customers, ensuring their needs are met and exceeded.
  • Team Leadership: Coach and develop our Customer Team Members, fostering a positive and inclusive team culture.
  • Store Operations: Ensure the store remains safe, legal, and fully operational, managing stock accuracy and diligence checks.
  • Deputising: Support the Store Manager by deputising when they are not working, delivering a variety of HR processes.
  • Product and Service Introduction: Lead the way in introducing new products and services, working closely with the team to implement change and encourage open and honest feedback.
  • Community Engagement: Build relationships and get involved in the local community, supporting the Store Manager with the delivery of the local Co-op community plan.
Requirements
  • Customer Focus: A genuine care for the needs of customers and members.
  • Leadership Skills: The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
  • Communication Skills: Great people skills, with the ability to build positive relationships with customers and colleagues.
  • Organisational Skills: Strong organisational and problem-solving skills.
  • Flexibility: The flexibility to work a range of different shifts.
What We Offer
  • Training and Development: Full, paid training and dedicated support for your personal development and career progression.
  • Benefits: 30% discount on all Co-op products in-store, a pension scheme with up to 10% employer contributions, and a range of other benefits.
  • Work-Life Balance: A range of flexible working options, including part-time and flexible hours.


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