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Nursing Home Review Specialist
2 months ago
The post holder will play a key role across the CHC service, working within the remit of the National Framework for Continuing Healthcare, to deliver an effective, efficient and equitable service to the people and populations of Sussex.
Key Responsibilities- Support the CHC Team by providing a coordinated approach to the operational functions of the Front Door.
- Manage new referrals received via the CHC portal, liaising with the wider communities and other professionals as required.
- Progress referrals through the CHC assessment process.
- Assist with Fast-Track referrals, case management, FNC reviews and applying the National Framework for Continuing Healthcare across Sussex.
- A Professional qualification or degree in a relevant discipline or equivalent relevant work experience.
- Good GSCE/O level passes in English and Maths, or equivalent.
- Typing and ECDL or similar computer qualifications.
- Evidence of further education and/or development.
- Able to build purposeful relationships with others in order to influence.
- Ability to make logical decisions.
- Ability to explain complex information clearly in both verbal and written format.
- Evidence of organisation and project management skills.
- Able to analyse problems, situations and information.
- Ability to prioritise and co-ordinate workload of self and others.
- Excellent interpersonal, communication and listening skills.
- Negotiating, influencing, facilitation skills, ability to exercise tact and diplomacy.
- Able to work flexibly with some autonomy within broad framework.
- Ability to work under pressure in a busy working environment and able to multi-task.
- Good presentation skills, able to communicate concepts to a range of audiences.
- Good level of numeracy, having the ability to spot inconsistencies or errors in data through validation and analysis.
- A team player with a high level of self-motivation and a strong desire to motivate others.
- Has the ability to act independently once priorities have been established or when required to do so.
- Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
- Adaptable approach and ability to remain calm under pressure.
- Good communicator.
- Resilient able to deal effectively with contentious situations.
- Professional, calm and efficient manner.
- Commitment to continuing professional development.
- Positive and flexible approach to work.
- Knowledge of Clinical Commissioning Groups.
- Knowledge of NHS.
- Knowledge of National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care.
- Knowledge of Data Protection Act and its application, observing the need for confidentiality in the handling of patient identifiable information at all times.
- Demonstrable experience in dealing with the public and dealing with sensitive and confidential information, complaints or mediation.
- Advanced competence in MS Office, particularly Excel and Access, including using formulas, designing database and presentation preparation.
- Experience of managing a team and complex office systems.
- Previous supervisory experience.
- Experience of working with computer-based administration systems.
- Experience of working to tight deadlines and in a busy and pressured environment.
- Experience of working in a multidisciplinary/multi agency environment.
- Demonstrable experience of working in an NHS organisation.
