Cloud Computing Strategist
3 weeks ago
Amazon is seeking a highly skilled Cloud Computing Strategist to join our team. As an Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for our customers, helping to plan, review, and oversee ongoing operations of business critical applications.
Key Responsibilities:- Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
- Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
- Help Enterprise customers define IT and business processes that work well with cloud deployments
- Engage with Director and C-Level executives to translate business needs into technical and operational plans
- Work with AWS executive leadership to influence the product roadmap
- Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
Ability to analyze and present operational reviews to customer leadership
Experience leading technical teams
Extensive experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
Have a track record of effectively leading technical teams
Experience scaling an organization through rapid growth or expansion
Previous experience in technical account management, business relationship management or consulting
An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
Proficient in communicating complex ideas, either with the written word or in presentations
Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
A degree in an STEM field is a plus; an MBA is a big plus
Experience with AWS service offering
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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