IT Systems Administrator
4 weeks ago
Position Overview
The IT Systems Administrator plays a crucial role in assisting the IT Infrastructure Specialist and IT Infrastructure Manager in providing high-quality, reliable, and resilient IT infrastructure services. This position is responsible for executing and supporting all administrative tasks and maintenance activities related to the organization's IT infrastructure.
Key Responsibilities
- Deliver exceptional administrative and maintenance support for the IT technical infrastructure services.
- Ensure the seamless operation of IT technical infrastructure, including servers, storage solutions, and backup systems, to meet the organization's needs.
About the Organization
This role offers an opportunity to join a dynamic technical team dedicated to helping users maximize their use of information technology and systems. The IT Systems Administrator will collaborate with team members to provide high-quality, dependable, and resilient IT infrastructure services.
Job Duties
- Perform routine maintenance, management, and backup operations for the organization's IT infrastructure, focusing on server and storage environments.
- Assist in the development and implementation of maintenance schedules and routines.
- Maintain and contribute to infrastructure monitoring systems.
- Ensure that all infrastructure documentation is accurate and readily accessible.
- Provide technical support for infrastructure-related issues to various departments.
- Address and resolve technical incidents related to IT infrastructure promptly and professionally, considering the needs of service users.
- Utilize analytical tools to diagnose faults and implement solutions for hardware and software issues within the IT infrastructure.
- Keep all IT support systems related to infrastructure updated and well-maintained.
- Generate regular and ad hoc reports on the availability and performance of IT infrastructure assets.
- Manage the provisioning of new equipment and upgrades to existing systems according to established procedures.
- Advise staff on optimal usage of the organization's messaging systems.
- Maintain the organization's Active Directory and messaging systems.
- Ensure high levels of customer care and satisfaction.
- Participate in specific IT projects as required.
Qualifications
Essential
- Degree in a relevant IT field or equivalent experience.
- NVQ(3+) / HND or CompTIA Server+ certification or equivalent experience.
Desirable
- MCSE Core Infrastructure or MCP certification.
- Relevant IT Infrastructure or Vendor Certifications.
- ITIL Foundation certification.
Knowledge and Skills
Essential
- In-depth technical knowledge of IT infrastructure hardware and technologies, including storage area networks, virtual server environments, and backup systems.
- Strong understanding of Microsoft Server Operating systems and applications.
- Methodical approach to troubleshooting, diagnosis, and resolution of issues.
Desirable
- Ability to deliver technical projects within specified constraints.
- Familiarity with IT systems and infrastructure in healthcare settings.
- Knowledge and skills in VMWare usage.
Personal Attributes
Essential
- Excellent communication skills, capable of explaining technical concepts in simple terms to diverse audiences.
- Strong time management and organizational skills to effectively manage workload.
- Ability to work independently with minimal supervision and take ownership of tasks.
- Capability to work collaboratively as part of a team.
Experience
Essential
- Extensive practical experience in a technical IT support role within a medium to large organization, including:
- 2nd/3rd line support experience.
- Experience managing changes in complex technical environments.
- Proven track record of resolving technical issues to customer satisfaction.
- Approximately 1 year of experience supporting Microsoft infrastructure components such as Active Directory and Microsoft Exchange.
- Approximately 1 year of experience with server operating systems.
Desirable
- Significant practical experience in complex technical environments, including storage area networks and virtual server infrastructure.
- Experience working in IT within a healthcare organization.
- Familiarity with Microsoft 365 technologies.
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