IT Systems Administrator

4 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom East Lancashire Hospitals NHS Trust Full time

Position Overview

The IT Systems Administrator plays a crucial role in assisting the IT Infrastructure Specialist and IT Infrastructure Manager in providing high-quality, reliable, and resilient IT infrastructure services. This position is responsible for executing and supporting all administrative tasks and maintenance activities related to the organization's IT infrastructure.

Key Responsibilities

- Deliver exceptional administrative and maintenance support for the IT technical infrastructure services.
- Ensure the seamless operation of IT technical infrastructure, including servers, storage solutions, and backup systems, to meet the organization's needs.

About the Organization

This role offers an opportunity to join a dynamic technical team dedicated to helping users maximize their use of information technology and systems. The IT Systems Administrator will collaborate with team members to provide high-quality, dependable, and resilient IT infrastructure services.

Job Duties

  • Perform routine maintenance, management, and backup operations for the organization's IT infrastructure, focusing on server and storage environments.
  • Assist in the development and implementation of maintenance schedules and routines.
  • Maintain and contribute to infrastructure monitoring systems.
  • Ensure that all infrastructure documentation is accurate and readily accessible.
  • Provide technical support for infrastructure-related issues to various departments.
  • Address and resolve technical incidents related to IT infrastructure promptly and professionally, considering the needs of service users.
  • Utilize analytical tools to diagnose faults and implement solutions for hardware and software issues within the IT infrastructure.
  • Keep all IT support systems related to infrastructure updated and well-maintained.
  • Generate regular and ad hoc reports on the availability and performance of IT infrastructure assets.
  • Manage the provisioning of new equipment and upgrades to existing systems according to established procedures.
  • Advise staff on optimal usage of the organization's messaging systems.
  • Maintain the organization's Active Directory and messaging systems.
  • Ensure high levels of customer care and satisfaction.
  • Participate in specific IT projects as required.

Qualifications

Essential

  • Degree in a relevant IT field or equivalent experience.
  • NVQ(3+) / HND or CompTIA Server+ certification or equivalent experience.

Desirable

  • MCSE Core Infrastructure or MCP certification.
  • Relevant IT Infrastructure or Vendor Certifications.
  • ITIL Foundation certification.

Knowledge and Skills

Essential

  • In-depth technical knowledge of IT infrastructure hardware and technologies, including storage area networks, virtual server environments, and backup systems.
  • Strong understanding of Microsoft Server Operating systems and applications.
  • Methodical approach to troubleshooting, diagnosis, and resolution of issues.

Desirable

  • Ability to deliver technical projects within specified constraints.
  • Familiarity with IT systems and infrastructure in healthcare settings.
  • Knowledge and skills in VMWare usage.

Personal Attributes

Essential

  • Excellent communication skills, capable of explaining technical concepts in simple terms to diverse audiences.
  • Strong time management and organizational skills to effectively manage workload.
  • Ability to work independently with minimal supervision and take ownership of tasks.
  • Capability to work collaboratively as part of a team.

Experience

Essential

  • Extensive practical experience in a technical IT support role within a medium to large organization, including:
    • 2nd/3rd line support experience.
    • Experience managing changes in complex technical environments.
    • Proven track record of resolving technical issues to customer satisfaction.
  • Approximately 1 year of experience supporting Microsoft infrastructure components such as Active Directory and Microsoft Exchange.
  • Approximately 1 year of experience with server operating systems.

Desirable

  • Significant practical experience in complex technical environments, including storage area networks and virtual server infrastructure.
  • Experience working in IT within a healthcare organization.
  • Familiarity with Microsoft 365 technologies.


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