Guest Services Coordinator

3 weeks ago


East London, United Kingdom The Gantry London Curio Collection by Hilton Full time

About Us

At The Gantry London Curio Collection by Hilton, we recognize that our employees are our most valuable asset. We prioritize their well-being and embrace diversity in our workplace, which distinguishes us from our competitors. Our commitment to sustainability and individuality contributes to our reputation as one of the Top 30 Best Places to Work in Hospitality.

Your Role as a Night Receptionist

Key Responsibilities:

As a Night Receptionist, reporting directly to the Front Office Manager, your daily tasks will encompass:

  • Providing a warm welcome to guests upon arrival, ensuring a personalized experience.
  • Proactively anticipating guest needs and delivering effective solutions.
  • Managing reservations competently and maximizing revenue through upselling techniques.
  • Conducting audits of room rates and charges, reconciling and balancing daily revenue as per established checklists.

Qualifications and Skills Required

We value personality and potential, but here are some essential requirements:

To excel in the Receptionist position, candidates should possess:

  • Strong attention to detail and exceptional communication abilities.
  • A commitment to delivering outstanding customer service that creates memorable experiences for every guest.
  • A background in hospitality or a customer-facing role, complemented by a positive attitude and teamwork skills.
  • Familiarity with ONQ is beneficial but not mandatory.

This role demands hands-on involvement, effective collaboration with various departments, and timely, courteous responses to guest inquiries. Successful candidates will utilize upselling techniques to promote hotel services and demonstrate comprehensive knowledge of hotel offerings, pricing, policies, and the local area.

What We Offer

We provide a comprehensive benefits package designed to enhance our workplace culture:

  • Discounted hotel rates for employees and their friends and family.
  • Additional holiday days for birthdays.
  • Flexible work arrangements.
  • Pension plan.
  • Complimentary meals during shifts, saving you significant expenses annually.

For more details about our full benefits package, please refer to our employee benefits video.

Commitment to Equal Opportunities

The Gantry London Curio Collection by Hilton is an equal opportunity employer. We are dedicated to fostering a diverse workforce and maintaining an inclusive, people-first culture.

#LifeatTheGantry



  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Guest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Join Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Key Responsibilities:Deliver outstanding service to both internal clients and visitors, upholding exceptional standards.Greet all guests and visitors with warmth and professionalism.Oversee the ground floor and welcome area, aiming to create unforgettable experiences.Maintain a flexible approach to various situations.Become proficient in booking systems and...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...


  • London, United Kingdom Rapport Guest Services Full time

    Role Responsibility Your responsibilities will include to: Warmly greet all guests/ visitors with a smile, following agreed standards. Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey. Always look for opportunities to develop our service and innovations. ...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome **a **high**ly** motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in **London**.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Position SummaryWe are looking for a committed professional to become part of our team as a Customer Service Representative. In this position, you will serve as the initial point of contact for clients and visitors entering our establishment. Your responsibilities will encompass welcoming guests, supporting meetings and events, overseeing meeting spaces, and...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Guest Services Receptionist, providing you with a great opportunity to work in a highly efficient, professional and friendly corporate reception team providing excellent customer service. The client is a financial institution with state of the art offices in Canary Wharf. Monday to Friday 40 hours a week with a very...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting a Guest Services Ambassador - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our awarding team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul’s in London. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time,...


  • London, United Kingdom Compass Services, UK and Ireland Limited TA Rapport Guest Services Full time

    Rapport Guest Services Team Leader Job OpportunitiesJoin our dynamic team at Rapport Guest Services, where exceptional service meets a welcoming atmosphere. We are on the lookout for enthusiastic individuals to fill multiple Reception/Guest Services Team Leaders, and Senior Front of House Coordinators. If you are passionate about creating memorable...