Customer Service Ambassador

4 weeks ago


Basingstoke, Hampshire, United Kingdom National Trust Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Welcome and Service Assistant. As the public face of our properties, you will provide a warm and friendly welcome to our visitors, answer their questions, and ensure they have an enjoyable and memorable experience.

Key Responsibilities
  • Deliver exceptional customer service to our visitors, responding to their queries and providing information about our properties.
  • Work collaboratively with our team to ensure a seamless and engaging visitor experience.
  • Contribute to the development and implementation of initiatives to enhance visitor engagement and satisfaction.
  • Participate in training and development opportunities to improve your skills and knowledge.
What We Offer

As a Welcome and Service Assistant with the National Trust, you will have the opportunity to work in a dynamic and supportive team environment. You will receive comprehensive training and development opportunities to help you grow and succeed in your role. In addition, you will enjoy a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme.

Requirements
  • Excellent customer service skills and a strong understanding of the importance of great service.
  • Ability to work collaboratively as part of a team and independently when required.
  • Well-organized and adaptable, with a positive attitude and a willingness to learn.
Working with Us

The National Trust is a charity that works to protect and preserve the natural beauty and cultural heritage of the UK. We are committed to creating an inclusive and diverse workplace culture, where everyone feels valued and supported. If you are passionate about delivering exceptional customer service and working in a dynamic team environment, we would love to hear from you.



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