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Customer Support Representative

2 months ago


Loughton, Shropshire, United Kingdom Wickes Building Supplies Limited Full time
About Wickes Building Supplies Limited

Wickes is recognized as a leading DIY retailer in the nation, fostering an environment where your ideas are welcomed, your opinions are valued, and your contributions are acknowledged. Our culture is unique, built on a foundation of diverse backgrounds united by a shared ambition to excel and a commitment to providing exceptional service.

The Position... (Part Time: 20 hours per week)

In this role, your primary focus will be enhancing the customer experience. You will ensure that every aspect of the store is customer-friendly, from convenient parking to accessible trolleys, timely deliveries, and a warm payment process. While you work to create a supportive and welcoming atmosphere for customers, we will be exploring innovative ways to reward and invest in your growth. Expect comprehensive training, support, and opportunities for advancement, all within a grounded and approachable workplace.

Your Profile...

As you interact with customers daily, delivering a high standard of service is essential. We seek individuals with experience in similar roles who are dedicated to providing excellent customer care.

What We Offer...

We provide robust learning and development opportunities, allowing you to advance your career with us. Our benefits package includes:
  • Competitive bonus structure
  • Save-as-you-earn initiative
  • Contributory pension plan
  • Employee discounts
  • Access to a discount platform with savings and cashback options at various retailers, as well as benefits for gym memberships and a cycle-to-work scheme
Our well-regarded wellbeing strategy is a point of pride at Wickes. We offer a variety of health and wellness benefits, including an Employee Assistance Programme, financial education and loans, and support for parental, menopause, and fertility issues.

We are committed to fostering an inclusive workplace, prioritizing the wellbeing of our colleagues in all that we do. If you are interested in flexible working arrangements, please inform us during the application process, and we will discuss this further.

Apply now

* Salary is dependent on age.