Customer Service Representative

4 weeks ago

Loughton, Shropshire, United Kingdom Abbott Laboratories Full time

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for treatment and management of diseases and other conditions.

Job Summary

We are seeking a highly motivated and organized Customer Service Specialist to join our Rapid Diagnostics-Toxicology business in our Loughton (Essex) site. As a Customer Service Specialist, you will be responsible for managing and assisting customers, booking their collections, dealing with queries, and representing Abbott in customer meetings or communications to maximize customer testing quotas and ensure all customers' requirements are met.

Key Responsibilities

  • To build, develop, and maintain solid working relationships with all major customers.
  • Arrange customer testing bookings and control requests, including on-site, customer fixed-site, and in-house collection demands.
  • Provide regular customer and management information on customer activities to grow business revenue.
  • Oversee and monitor customer invoicing.
  • Log, monitor, and respond to customer complaints.
  • Manage drug testing requests from customers by accurately recording special requirements.
  • Assist the Sales Department with account setup for new customers and implement welcome calls.
  • Attend customer setup and customer review meetings.
  • Support new projects, processes, systems, and initiatives that will drive the business forward.

Requirements

  • Educated to National standards.
  • Excellent verbal, written, and communication skills.
  • IT literate and an intermediate skill in Word, Excel, and Outlook.
  • A self-motivated, organized, positive individual with a flexible approach to work.
  • Previous experience in a customer service office-based role.

What We Offer

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews and @AbbottGlobal.

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