Customer Service Representative

1 day ago

Loughton, Shropshire, United Kingdom Abbott Full time

The Opportunity

Abbott Rapid Diagnostics is a leading provider of diagnostic testing solutions, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing that provides important information for treatment and management of diseases and other conditions.

We are seeking a Customer Service Specialist to join our Rapid Diagnostics-Toxicology business in our Loughton (Essex) site. As a Customer Service Specialist, you will be responsible for managing and assisting customers, booking their collections, dealing with queries, and representing Abbott in customer meetings or communications with the aim of maximizing customer testing quotas and ensuring all customers' requirements are met.

Key Responsibilities

  • To build, develop, and maintain solid working relationships with all major customers.
  • Arrange customer testing bookings and control requests, including on-site, customer fixed-site, and in-house collection demands.
  • Provide regular customer and management information on customer activities with the aim of growing business revenue.
  • Oversee and monitor customer invoicing.
  • Log, monitor, and respond to customer complaints.
  • Manage drug testing requests from customers by accurately recording special requirements.
  • Assist the Sales Department with account setup for new customers and implement welcome calls.
  • Attend customer setup and customer review meetings.
  • Support new projects, processes, systems, and initiatives that will drive the business forward.

Required Qualifications

  • Educated to National standards.
  • Excellent verbal, written, and communication skills.
  • IT literate and an intermediate skill in Word, Excel, and Outlook.
  • A self-motivated, organized, positive individual with a flexible approach to work.
  • Previous experience in a customer service office-based role.

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