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Customer Service Representative
2 months ago
Location: Loughton
Shift: 9am - 5pm, Mon - Fri
Pay Rate: £11.79 per hour
Contract: 12 Months
Responsibilities:You will be responsible for providing exceptional customer service and support to our clients. Your key responsibilities will include:
- Providing timely and effective support to customers via phone, email, and other communication channels.
- Resolving customer complaints and issues in a professional and courteous manner.
- Working closely with the team to ensure seamless service delivery and high-quality customer experience.
- Identifying and implementing process improvements to enhance customer satisfaction and service efficiency.
- Collaborating with other departments to ensure effective communication and coordination.
To be successful in this role, you will need:
- Previous experience in a customer-facing role, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office and other relevant software.
We offer a competitive salary, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
