Customer Service Representative

1 week ago

Loughton, Shropshire, United Kingdom Abbott Laboratories Limited Full time
About Abbott Laboratories Limited

Abbott Laboratories Limited is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Our company is part of a leading healthcare organization, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

We are seeking a Customer Service Representative to join our team in our Loughton (Essex) site. As a Customer Service Representative, you will be responsible for managing and assisting customers; booking their collections, dealing with queries and representing our company in customer meetings or communications with the aim of maximizing customer testing quotas and ensuring all customers' requirements are met.

Key Responsibilities
  • To build, develop and maintain solid working relationships with all major customers.
  • Arrange customer testing bookings and control requests which include on-site, customer fixed site and in-house collection demands.
  • Provide regular customer and management information on customer activities with the aim of growing business revenue.
  • Oversee and monitor customer invoicing.
  • Log, monitor and respond to customer complaints.
  • Manage the drug testing requests from customers by accurately recording special requirements.
  • Assist the Sales Department with account set up for new customers and implement welcome calls.
  • Attend customer set-up and customer review meetings.
  • Support new projects, processes, systems and initiatives that will drive the business forward.
Requirements
  • Educated to National standards.
  • Excellent verbal, written and communication skills.
  • IT literate and an intermediate skill in Word, Excel & Outlook.
  • A self-motivated, organized, positive individual with a flexible approach to work.
  • Previous experience in a customer service office-based role.

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our company is committed to employee diversity and is an Equal Opportunity Employer.

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