Customer Service Representative

4 weeks ago

Loughton, Shropshire, United Kingdom Abbott Full time
{"The Opportunity": "

Unlock Your Potential

At Abbott, we are committed to delivering exceptional diagnostic testing solutions that make a meaningful difference in people's lives.

We are seeking a highly skilled Customer Service Specialist to join our Rapid Diagnostics-Toxicology business in Loughton, Essex. As a key member of our team, you will be responsible for managing and assisting customers, booking collections, and representing Abbott in customer meetings or communications.

", "What You'll Do": "
  • Build and maintain strong relationships with major customers.
  • Arrange customer testing bookings and control requests.
  • Provide regular customer and management information to drive business growth.
  • Oversee and monitor customer invoicing.
  • Log, monitor, and respond to customer complaints.
  • Manage drug testing requests from customers.
  • Support the Sales Department with account setup and welcome calls.
  • Attend customer setup and review meetings.
  • Contribute to new projects, processes, and initiatives that drive business forward.
", "Required Qualifications": "
  • National standards education.
  • Excellent verbal, written, and communication skills.
  • IT literacy and intermediate skills in Word, Excel, and Outlook.
  • A self-motivated, organized, positive individual with a flexible approach to work.
  • Previous experience in a customer service office-based role.
", "About Us": "

Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing.

", "Why Abbott": "

We are a company that values innovation, collaboration, and customer satisfaction.

", "Join Our Team": "

We are committed to creating a workplace that is inclusive, diverse, and rewarding.

", "Contact Us": "

Please visit our website or contact our HR department for more information.

"}

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