Data Resilience Tooling Manager

3 weeks ago


City Of London, United Kingdom Lloyds Banking Group Full time
About this Opportunity

We're the Chief Data & Analytics Office (CDAO) within Lloyds Banking Group, a leading financial services company.

The mission of Group Chief Data and Analytics Office is to promote, embed and commercialise Data and Analytics practice and culture across Lloyds Banking Group.

The Data Resilience team is a new chapter within the Chief Data and Analytics Office. The aim of the team is to protect our customers, colleagues & markets by ensuring we comply with the spirit of the regulatory requirements for operational resilience established by the Bank of England, FCA and PRA.

In the Data workstream we are developing our ServiceNow and Tooling capability to stand-up a newly formed Data Pillar alongside our existing Technology, People, Property and Supply Chain Pillars. This will enable the Bank to understand, map its critical data assets and assess data resilience across our businesses.

The successful candidate will partner with Chief Data and Analytics Office to understand requirements and define them into user stories and seeing them through development, testing and release into the Live environment.

Key Responsibilities
  • Work with the Data Resilience team to determine what data is required for IBSs, how that data flows, and how we can make the data and processes around data more resilient.
  • Work with LBG ServiceNow Centre of Excellence (CoE) to shape the required E2E solution, the integration and automation of the ServiceNow solution.
  • Support LBG ServiceNow Centre of Excellence during Platform Upgrades, ensuring the Data Resilience solution is fully functional on all available environments
  • Facilitate Data Resilience MI & Reporting Outputs for core LBG Governance forums
  • Support and coordinate the on-going demand for training and knowledge share of the Data Resilience Solution
Requirements
  • A working knowledge of ServiceNow development with the ability to shape the solution, support requirement definition and work with ServiceNow dev's to deliver.
  • An expert level understanding of the ServiceNow Platform: ITSM, CMDB, GRC, INS-PI.
  • A good understanding of various classes within CMDB and relationships in ServiceNow (messaging queues, batches, unstructured data, applications, datastores etc.)
  • Full awareness of the business analysis artefacts (state diagrams, workflow orchestration, user stories, data model, metadata) and have a proven track record of producing these documents.
  • Be passionate about technology and its application to solve problems with a level of understanding of Data Resilience and its dimensions (such as data vaulting, data back-up, encryption)
  • Experience and confidence in running workshops and engaging customers with the ability to work independently.
  • Experience in Agile Methodology and able to contribute to various Agile processes such as Daily Stand-up, Release Planning, Backlog Refinement, Retrospective, Sprint Review.
  • A strong knowledge of concepts of Data Resilience & regulatory demands
About working for us

We're on an exciting journey to transform our Group and the way we're shaping finance for good.

We're committed to creating an inclusive environment where everyone feels valued and respected.

We offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares.
  • Benefits you can adapt to your lifestyle, such as discounted shopping.
  • 30 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies


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