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Front Office Team Lead

2 months ago

Manchester, United Kingdom Anonymous Account Full time
Job Description

We are seeking a highly motivated and experienced Front Office Team Lead to lead our front office team at Anonymous Account. As the face of the hotel, you will be responsible for delivering an exceptional guest experience, ensuring smooth and efficient operations, and upholding the brand's standards of excellence.

Key Responsibilities:
  • Front Office Operations: Oversee the entire Front Office operation to maintain high standards, ensuring seamless guest experiences and efficient operations.
  • Guest Satisfaction: Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement to enhance guest loyalty and retention.
  • Team Management: Recruit, manage, train, and develop the Front Office team, ensuring they have current knowledge of hotel products, services, pricing, and policies.
  • Performance Management: Monitor the appearance, standards, and performance of the Front Office Team Members, addressing any performance issues in compliance with company policies and procedures.
  • Staffing and Scheduling: Monitor staffing levels to meet business demands, ensuring adequate coverage during peak periods.
  • Profit and Loss Management: Manage the Front Office department's Profit and Loss account, ensuring effective cost control and revenue maximization.

Requirements:

  • Experience of managing and developing people, with a proven track record of success.
  • Previous experience of managing a department and Profit and Loss account.
  • Passionate and willingness to learn, with a positive attitude and a focus on delivering exceptional guest experiences.