Customer Service Representative

2 weeks ago

West Midlands Combined Authority, United Kingdom Outsource Uk Ltd Full time
Collections Advisor Role

Outsource UK Ltd is seeking a skilled Collections Advisor to join their team on a permanent basis. The successful candidate will be responsible for efficiently recovering money due on consumer portfolios within the current regulatory frameworks.

This is an excellent opportunity for individuals with a strong customer service background and excellent listening skills. The role requires the ability to deal empathetically with vulnerable customers or sensitive situations.

The ideal candidate will have a strong work ethic and be able to work effectively in a hybrid environment. Additional weekend hours are required for this role, consisting of 2x Saturday shifts in an 8-week period.

Key Responsibilities:
  • Recover money due on consumer portfolios within regulatory frameworks
  • Deal with vulnerable customers or sensitive situations
  • Work effectively in a hybrid environment
  • Meet additional weekend hour requirements
Benefits:
  • Generous holiday allowance with a day off for your birthday
  • Paid community volunteering
  • Company-wide profit-sharing bonus
  • Pension plan with employer contributions up to 10% of annual salary
  • Life assurance and personal accident cover

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