Client Support Specialist

3 weeks ago

London, Greater London, United Kingdom Interactive Brokers Full time

Client Support Specialist

Our organization is seeking a Client Support Specialist to enhance our service offerings.

Key Responsibilities:

  • Address a range of client inquiries concerning margin assessments, trade modifications, and order tracking
  • Resolve client issues and feedback through various communication channels including phone, tickets, and chat
  • Educate clients on our proprietary platforms and tools
  • Assist the Quality Assurance team in resolving client complaints
  • Work collaboratively with internal and external teams to improve client service processes

Required Qualifications:

  • Bachelor's degree in finance, economics, or relevant professional experience
  • At least two years of experience in the financial sector
  • Solid understanding of financial markets and instruments
  • Proficient in Excel and other relevant software
  • Analytical mindset with a keen interest in technology and financial services
  • Fluency in English; proficiency in additional languages such as German or Italian is advantageous

Benefits:

  • Opportunities for professional growth
  • Attractive salary with performance-related bonuses
  • Group life insurance and income protection plans
  • Flexible working arrangements
  • Comprehensive health insurance and wellness benefits
  • Employee engagement activities and additional perks

Interactive Brokers is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

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