Client Service Team Lead
4 weeks ago
We are seeking an experienced Client Service Team Leader to lead, train, and support a team of client service professionals in delivering best-in-class service to our commercial clients.
The ideal candidate will have a strong commercial insurance background, excellent influencing, listening, and communication skills, and the ability to empathize with clients and team members.
Responsibilities will include:
- Coordinating and managing high-quality client service relating to personal and commercial insurance products
- Coaching and developing team members to achieve personal development plan objectives
- Ensuring team members attend relevant personal development courses
- Attracting, developing, and retaining talented individuals
- Creating a positive, motivational, and enthusiastic working environment
- Building and maintaining a strong understanding of products and offerings
- Driving change through the business and allocating resources as needed
- Liaising with staff to ensure compliant and robust business transactions
- Ensuring file reviews and technical audits are carried out
- Ensuring contract certainty and compliance across the office
Key Skills and Experience:
- Experience working in a commercial insurance environment in a comparable role
- Management experience is desirable, but the right attitude and willingness to train and support are essential
- Insurance qualifications preferred but not essential
- Solid understanding of insurance market dynamics
- Good influencing, listening, and communication skills
Salary and Benefits:
Up to £50,000 + market-leading bonus and benefits
Flexible working arrangements, including hybrid and home/office working
30 days holiday
Excellent pension
Healthcare
Childcare vouchers
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