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Customer Service Representative

2 months ago

Stirling, Stirling, United Kingdom Diligenta Full time £25,000
About the Role

We are seeking a skilled and compassionate individual to join our team as a Complaint Handler. As a key member of our customer service team, you will play a vital role in resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities
  • Respond to customer complaints and queries via phone, letter, or email
  • Investigate and resolve customer issues in a fair and timely manner
  • Provide exceptional customer service and ensure customer satisfaction
  • Work closely with customers to understand their needs and concerns
  • Collaborate with internal teams to resolve complex customer issues
Requirements
  • Financial services or complaint handling experience
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic knowledge of Microsoft Office and computer competency
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance