Current jobs related to Client Support Services Manager - London, Greater London - Verisk

  • Deputy Head of Client Services Manager

    7 days ago

    London, Greater London, United Kingdom Victim Support Full time

    We are seeking a highly skilled and experienced Deputy Head of Client Services to join our team at Victim Support. As a key member of our leadership team, you will play a crucial role in delivering high-quality support to victims of crime across London.About the Role:This is a hybrid working role, with a minimum of one day a week spent at our Singer Street...

  • Client Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Law Support Full time

    Job Title: Client AdministratorLaw Support is seeking a highly organized and detail-oriented Client Administrator to join their Client Administration team on a permanent basis. The successful candidate will be responsible for managing the day-to-day processing of compliance and billing administration tasks on client matters.Main Responsibilities:Manage the...

  • Client Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Law Support Full time

    Job Title: Client AdministratorLaw Support is seeking a highly organized and detail-oriented Client Administrator to join their Client Administration team on a permanent basis. The successful candidate will be responsible for managing the day-to-day processing of compliance and billing administration tasks on client matters.Main Responsibilities:Manage the...

  • Automotive Service Technician

    1 month ago

    London, Greater London, United Kingdom O.T. Client Services Full time

    **Exceptional Automotive Service Technician Wanted**About the Role:O.T. Client Services is seeking a skilled Automotive Service Technician to join their team at a brand-new garage in South West London. This garage, spearheaded by an experienced management team, is focused on providing exceptional customer service and top-tier vehicle care.**Key...

  • Deputy Client Services Manager

    1 week ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityEnsure adherence to operational and service standards from the whole teamPromote accountability from the whole teamHands on approach within daily operation and managing team's performanceLeading and managing various projects for the clientsEncouraging and promoting team engagementAbility to build excellent rapport with clients and...

  • Support Services Manager

    2 months ago

    London, Greater London, United Kingdom Creative Support Ltd Full time

    About the Role:We are seeking two compassionate and proactive individuals to take a lead in providing person-centered care and support to our service users. As a key member of our team, you will work closely with the Extra Care Registered Manager to ensure an empowering service that meets the needs of our clients and their families.Key...

  • Support Services Manager

    4 weeks ago

    London, Greater London, United Kingdom Creative Support Ltd Full time

    About the Role:We are seeking two compassionate and proactive individuals to take a lead in providing person-centered care and support to our service users. As a key member of our team, you will work closely with the Extra Care Registered Manager to ensure an empowering service that meets the needs of our clients and their families.Key...

  • Automotive Service Technician

    4 weeks ago

    London, Greater London, United Kingdom O.T. Client Services Full time

    About the Role:O.T. Client Services is seeking a skilled Automotive Service Technician to join their team in South West London. This new garage is focused on providing exceptional customer service and top-tier vehicle care.Key Responsibilities:Perform routine maintenance and repairs on a diverse range of vehicles.Efficiently diagnose and resolve mechanical...

  • Automotive Service Technician

    4 weeks ago

    London, Greater London, United Kingdom O.T. Client Services Full time

    About the Role:O.T. Client Services is seeking a skilled Automotive Service Technician to join their team in South West London. This new garage is focused on providing exceptional customer service and top-tier vehicle care.Key Responsibilities:Perform routine maintenance and repairs on a diverse range of vehicles.Efficiently diagnose and resolve mechanical...

  • Automotive Service Technician

    1 month ago

    London, Greater London, United Kingdom O.T. Client Services Full time

    About the RoleO.T. Client Services is seeking a skilled Automotive Service Technician to join our team at our brand-new garage in South West London. As a key player in our day-to-day operations, you will be responsible for providing exceptional customer service and top-tier vehicle care.Key ResponsibilitiesPerform routine maintenance and repairs on a diverse...

  • Automotive Service Technician

    1 month ago

    London, Greater London, United Kingdom O.T. Client Services Full time

    About the Role:O.T. Client Services is seeking a skilled Automotive Service Technician to join their team in South West London. This new garage is focused on providing exceptional customer service and top-tier vehicle care.Key Responsibilities:Perform routine maintenance and repairs on a diverse range of vehicles.Efficiently diagnose and resolve mechanical...

  • Client Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom BSE - Business Support Experts Full time

    About the RoleWe are seeking a highly skilled Client Account Manager to join our team at BSE - Business Support Experts. As a key member of our client services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and delivering exceptional support.Key ResponsibilitiesAct as the...

  • Client Services Team Lead

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...

  • Client Services Team Lead

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...

  • Deputy Director of Client Services

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled Deputy Client Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring adherence to operational and service standards across the organization.Key ResponsibilitiesLead and manage various projects for clients, promoting accountability and...

  • Deputy Director of Client Services

    2 months ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewRapport Guest Services is seeking a highly skilled Deputy Client Services Manager to join our team. As a key member of our operations team, you will be responsible for ensuring adherence to operational and service standards across the organization.Key ResponsibilitiesLead and manage various projects for clients, promoting accountability and...

  • Client Support Associate

    4 weeks ago

    London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    About the RoleWe are seeking a highly skilled Client Support Associate to join our team at ISS | Institutional Shareholder Services. As a key member of our Client Success team, you will play a critical role in providing exceptional support to our clients, ensuring their success with our ISS LiquidMetrix suite of products.Key ResponsibilitiesProvide timely...

  • Client Support Associate

    4 weeks ago

    London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    About the RoleWe are seeking a highly skilled Client Support Associate to join our team at ISS | Institutional Shareholder Services. As a key member of our Client Success team, you will play a critical role in providing exceptional support to our clients, ensuring their success with our ISS LiquidMetrix suite of products.Key ResponsibilitiesProvide timely...

  • Service Delivery Team Manager

    4 weeks ago

    London, Greater London, United Kingdom Support Tree Full time

    Service Manager Job DescriptionAt Support Tree, we are seeking a highly skilled Service Manager to lead our service delivery team. The successful candidate will be responsible for managing the daily activities of the team, ensuring timely and effective service delivery to our clients.Key Responsibilities:Manage the service delivery team's daily activities,...

  • Service Delivery Team Manager

    4 weeks ago

    London, Greater London, United Kingdom Support Tree Full time

    Service Manager Job DescriptionAt Support Tree, we are seeking a highly skilled Service Manager to lead our service delivery team. The successful candidate will be responsible for managing the daily activities of the team, ensuring timely and effective service delivery to our clients.Key Responsibilities:Manage the service delivery team's daily activities,...

Client Support Services Manager

2 months ago

London, Greater London, United Kingdom Verisk Full time
Job Overview

As a key member of the Verisk team, the Application Support Team Lead will play a critical role in ensuring the delivery of exceptional support services to our clients. This position requires a strong leader who can manage a team of up to 7 people and drive continuous improvement in support services.

Key Responsibilities
  • Manage the day-to-day running of the helpdesk and allocated scope of support services.
  • Act as an escalation point for the team and related tickets.
  • Drive continuous improvement of support services and contribute to initiatives across the support function.
  • Ensure client Service Level Agreements (SLAs) are met.
  • Regularly engage with clients to review the support service.
  • Recruit and manage resources.
  • Provide structured objectives, mentoring, and performance reviews for team members.
  • Manage line management duties, including annual reviews, objective setting, personal development planning, succession planning, etc.
  • Ensure team members are motivated and have the necessary training to perform their jobs.
  • Manage personal growth of team members.
  • Be involved in service transition to ensure a smooth handover from projects to client go-lives.
  • Provide service reporting to Account Managers/Service Delivery Managers and clients.
  • Manage major incidents.
  • Manage hyper-care and chargeable support projects, and organize out-of-hours support if needed.
  • Ensure client benefit is at the heart of everything we do.
  • Adhere to corporate policies, procedures, and standards.
  • Ensure data security and data privacy corporate guidelines and processes are followed.
  • Be supportive of product development and product strategy initiatives.
  • Ensure department processes are documented and adhered to.
  • Ensure knowledge is captured, protected, and shared accordingly.
  • Where necessary, be aware of and adhere to clients' policies and procedures.
  • Identify, manage, and mitigate the risks that exist in the department/team (operational and security).
Requirements
  • 7+ years in a customer-facing software support role, including 2+ years as a manager/team leader.
  • Experience working with demanding high-profile clients.
  • Experience of line management and personnel management.
  • Demonstrated ability to work in a high-pressure environment.
  • Exceptional communication skills.
  • Able to perform presentations to audiences of various sizes and positions in the business/company.
  • Strong problem-solving skills/able to think outside the box.
  • Affinity for working with complex software products.
  • Exposure to web technologies – IIS/CSS/XML.
  • Ability to prioritize and resolve issues to high standards and within Service Level Agreement timelines.
  • Ability to motivate and listen to team members.
  • Strong SQL skills, including an understanding of SQL Server Management Studio/SQL Server Profiler.
  • Proficient in Microsoft Office.
  • ITIL foundation level/working understanding of ITIL concepts.
Desirable
  • Experience working in the insurance industry.
  • Exposure to programming languages – C#.Net, VB6.
  • ITIL practitioner level exams.
  • Lean 6 Sigma yellow/green belt.
  • Experience with Sharepoint/other document management systems.