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IT Support Specialist

2 months ago


Swansea, City and County of Swansea, United Kingdom Searchability Full time
About the Role

We are seeking a skilled IT Support Engineer to join our Service Department at our Head Office in Swansea. As a key member of our team, you will provide technical support to our clients, troubleshooting daily IT issues and optimizing their IT infrastructure for peak performance.

Key Responsibilities
  • Provide first- and second-line technical support to clients via phone, email, and on-site visits.
  • Troubleshoot and resolve IT issues, including hardware, software, and network problems.
  • Collaborate with the technical team to optimize IT infrastructure and ensure seamless service delivery.
  • Develop and maintain strong relationships with clients to ensure exceptional customer service.
  • Stay up-to-date with the latest IT trends, technologies, and best practices to continuously improve service delivery.
Requirements
  • Experience with Microsoft Server Operating Systems and Office 365.
  • Proficiency in administering Office 365 accounts, including Exchange, SharePoint, and Teams.
  • Knowledge of networking fundamentals, including firewall configuration and VLANs.
  • A valid full UK driver's license.
  • Excellent customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
What We Offer
  • Competitive salary up to £26,000.
  • Hybrid work arrangement.
  • Company benefits, including pension, free parking, and employee discounts.
  • Opportunities for professional growth and development.