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Claims Resolution Specialist
2 months ago
About the Role
We are seeking a highly skilled Claims Resolution Specialist to join our team at Enterprise Holdings. As a Claims Resolution Specialist, you will be responsible for investigating, evaluating, and resolving liability claims based on their merits.
Key Responsibilities
- Gather information to investigate and resolve liability claims, including conducting interviews and taking recorded statements, collecting medical data, police reports, repair estimates, and other related investigative documents.
- Contact body shops and other related parties, conduct accident scene investigations, analyze information from scene investigations and vehicle inspections.
- Assist in the evaluation of property damage and determine the extent of damages.
- Evaluate non-complex personal injury claims, determine the extent of injuries, and evaluate and determine coverage and liability.
- Learn to interpret claims information and develop recommendations for strategies for claim resolution based on experience and training.
- Learn to make recommendations and obtain management approval for any changes to settlement strategy.
- Receive and respond promptly and appropriately to requests from vendors, renters, claimants, solicitors, and internal contacts.
- Maintain and handle confidential records, files, and correspondence, maintaining compliance with established standards.
Requirements
- 1+ years' claims experience.
- Time management skills, deadline-oriented.
- Ability to work well as part of a team.
- High levels of attention to detail.
- Problem-solving skills and ability to manage conflict.
- Great communication skills, both verbal and written.
- Flexibility to adapt to change and manage a large and varied workload.
About Enterprise Holdings
Enterprise Holdings is a family-owned, world-class portfolio of brands that includes household names such as Enterprise Rent-A-Car. We are a Times Top 100 Graduate Employer and have been recognized for our commitment to diversity and inclusion. We offer a competitive salary, 25 days' holiday, private medical cover, stakeholder pension, life assurance, and discounted voluntary dental plan.
