Customer Liaison Officer

2 weeks ago


Adwick le Street, Doncaster, United Kingdom FM Conway Full time
About the Role

We are seeking a highly skilled Customer Liaison Officer to join our in-house Customer Care team at FM Conway. As a key member of our team, you will be responsible for managing and investigating incidents from internal and external customers, providing exceptional customer service, and supporting customers of our electric vehicle charging solution - SureCharge.

Key Responsibilities
  • Manage and investigate enquiries from internal customers and the general public, working collaboratively with all areas of our business.
  • Communicate FM Conway compliments and provide support to SureCharge customers regarding problems with charging electric vehicles, taking payments, etc.
  • Effectively follow up and monitor outstanding incidents to resolution and closure.
  • Support with the administration of additional processes such as the Big Idea and Non-Conformity Reporting (NCRs).
  • Manage the Customer Care email inbox to ensure that complaints, enquiries, and incidents are dealt with daily.
Requirements

We are looking for a team player who has experience of communicating with a variety of people via telephone, email, and face-to-face. You will be comfortable dealing with sensitive and confidential information and will have previous experience within customer service. To be successful in this role, you must have a strong customer focus and be able to work as part of a team as well as on your own.

What We Offer

As our Customer Liaison Officer, we will offer you a range of fantastic benefits, including career and professional development, 23 days holiday plus bank holidays, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. Based from our Sevenoaks Head Office, you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits, including 24-hour advice lines and support from our mental health first aiders.

About FM Conway

FM Conway is a family-run business with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity, and Excellence. As a family business, the heart of FM Conway has, and always will be, its great people, and we are always searching for talented individuals to join our family.



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