Scheduling Manager

15 hours ago


Maidstone, Kent, United Kingdom Southern Housing Full time
About the Role

We are seeking a highly skilled and experienced Repairs Team Leader to join our Direct Services Team at Southern Housing. As a key member of our team, you will be responsible for overseeing the daily maintenance operations, ensuring that repairs are diagnosed and scheduled correctly, and managing a team of schedulers and team assistants.

Key Responsibilities
  • Oversee the daily maintenance operations, ensuring that repairs are diagnosed and scheduled correctly.
  • Manage a team of schedulers and team assistants, providing guidance and support as needed.
  • Liaise with internal and external customers to resolve scheduling enquiries and provide excellent customer service.
  • Assist the Repairs Service Manager in overseeing the maintenance operations and ensuring that all tasks are completed to a high standard.
  • Develop and implement effective scheduling processes to ensure that maintenance work is completed efficiently and effectively.
Requirements
  • Experience of scheduling work in a maintenance environment and ability to demonstrate.
  • Experience of delivering a front-line, customer-focused service.
  • Experience of working in a housing management or maintenance environment.
  • Good interpersonal skills and ability to communicate well with staff, managers, Board members, and external agencies.
  • Ability to plan and prioritize to ensure the effective use of own time and that of other staff, and the delivery of work plans to timetable, often under pressure.
What We Offer

As a Repairs Team Leader at Southern Housing, you will have the opportunity to work in a dynamic and supportive team environment, with a range of benefits including:

  • Pension
  • Life assurance
  • Healthcare cash plan
  • Eyecare and dental
  • Birthday leave
  • Retailers discounts
  • Cycle to work
  • Buy and sell annual leave
  • Season ticket loan
  • In-house academy and career development
  • Flexible working
Inclusion and Diversity

We are committed to creating a diverse and inclusive culture and environment where people are respected for who they are. We encourage inclusion and celebrate differences of thought, opinion, experience, and perspective of each individual.


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