Customer Service and Office Manager
4 days ago
Job Opportunity
Customer Service and Office Manager
This is an exciting opportunity to join a small med-tech scale-up as a Customer Service and Office Manager. As a key member of the team, you will be responsible for providing exceptional customer service, ensuring the smooth day-to-day running of the office, and supporting the CEO in their daily tasks.
Key Responsibilities:
- Provide timely and effective customer service, responding to customer inquiries and resolving issues in a professional manner.
- Manage the office administration, including maintaining accurate records, handling correspondence, and coordinating travel arrangements.
- Support the CEO in their daily tasks, including preparing reports, coordinating meetings, and ensuring the office is running efficiently.
- Develop and implement processes to improve customer satisfaction and office efficiency.
Requirements:
- Previous experience in a customer service, internal sales, or office management role, with a proven track record of providing excellent customer service.
- Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
- Proficiency in Microsoft Office, with experience of using Mailchimp or similar marketing tools.
What We Offer:
- A competitive salary of £35k-£45k D.O.E.
- A dynamic and supportive work environment, with opportunities for professional growth and development.
- A chance to make a real difference in a small med-tech scale-up, with a focus on customer satisfaction and office efficiency.
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