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Customer Service and Office Manager

2 months ago

Oxford, Oxfordshire, United Kingdom IC Resources Full time
About the Role

We are seeking a highly skilled Customer Service and Office Manager to join our team at IC Resources. As a key member of our team, you will be responsible for providing exceptional customer service, managing the day-to-day operations of the office, and ensuring the smooth running of our business.

Key Responsibilities
  • Provide timely and effective customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
  • Manage the office administration, including maintaining accurate records, handling correspondence, and coordinating travel arrangements.
  • Develop and implement processes to improve customer satisfaction and office efficiency.
  • Collaborate with the team to achieve business objectives and goals.
Requirements
  • Previous experience in a customer service, internal sales, or office management role, with a proven track record of delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach to work.
  • High school diploma or equivalent required; degree in business administration or related field preferred.