Customer Service Officer

4 weeks ago


Oxford, Oxfordshire, United Kingdom Oxfordshire County Council Full time

About the Role

We are seeking a Customer Service Officer to join our team at Oxfordshire County Council. As a key member of our library service, you will be responsible for providing exceptional customer service to our patrons, responding to their queries, and resolving any issues that may arise.

Key Responsibilities

  • Provide face-to-face, email, and telephone support to customers
  • Help customers find and use library resources
  • Perform administrative and clerical duties
  • Organize library materials and information

Requirements

  • Confident and enthusiastic individual with excellent communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Detail-oriented and organized with a strong work ethic

What We Offer

  • Generous holiday allowance and flexible working options
  • Local Government Pension Scheme with employer contributions
  • Range of local and national retail discounts
  • Enhanced family-friendly policies, including carers leave and paid time off for volunteering

Our Commitment

  • Equality, Diversity, and Inclusion
  • Guaranteed Interview Schemes for disabled applicants and those leaving care
  • Safeguarding and promoting the welfare of children, young people, and adults
  • Flexible working arrangements to support work-life balance


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