Customer Service Representative

2 weeks ago


Oxford, Oxfordshire, United Kingdom Metro Bank Full time

Customer Service Role at Metro Bank:

We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative at Metro Bank. In this role, you will be the primary point of contact for customers, providing exceptional service and support to meet their needs.

Key Responsibilities:

  • Deliver outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to ensure seamless customer experiences and meet sales targets.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Stay up-to-date with regulatory and non-regulatory training to ensure compliance and fair transactions.

Working Arrangements & Training:

Metro Bank Oxford working arrangements are Monday – Friday, 8:45am – 5:15pm. We are currently hiring for per week, – across 5 DAYS.

Requirements:

  • Ability to build strong customer relationships in a fast-paced environment.
  • Maintain meticulous attention to detail even under pressure.
  • Proficient in computer skills, including a working knowledge of Microsoft Office.
  • Capability to deliver outstanding customer experiences within a fast-paced environment.
  • While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.

Our Promise to You:

  • Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Upon completion of training, you will receive a salary uplift.
  • Emphasis on work-life balance, offering opportunities for flexible shift patterns tailored to accommodate your professional responsibilities and personal life.


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