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Customer Service and Office Manager

2 months ago

Oxford, Oxfordshire, United Kingdom IC Resources Full time

Customer Service and Office Manager


Our client, a small med-tech scale-up, is seeking a Customer Service and Office Manager to join their team. As a key member of the team, you will be responsible for ensuring the daily running of the office and providing exceptional customer service.


The ideal candidate will have previous experience in a customer service, internal sales, or office manager position, with the ability to handle incoming customer queries. Some experience with email marketing or social media management would be an asset.


Key Responsibilities:

  • Provide exceptional customer service and support to clients
  • Manage the day-to-day operations of the office, including administrative tasks and record-keeping
  • Develop and implement effective customer service strategies to improve client satisfaction
  • Collaborate with the CEO and other team members to achieve business objectives
  • Perform other duties as required to support the growth and success of the company


Requirements:

  • Previous experience in a customer service, internal sales, or office manager position
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Proficiency in Microsoft Office and other administrative software


What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to make a real difference in the success of a growing company