Spa Operations Manager

3 weeks ago

London, Greater London, United Kingdom The Hub Full time

About the Role

We are seeking a highly skilled and experienced Spa Operations Manager to join our team at Champneys. As a key member of our spa operations team, you will be responsible for ensuring the effective management of the daily operation of the Spa Department.

Main Responsibilities

  • Assist in ensuring the effective professional management of the daily operation of the Spa Department.
  • Manage good staff/colleagues' relationships within the department.
  • Assist with training and development to ensure ultimate client care.
  • Operate the Spa Department in a cost-effective manner in line with department budgets.
  • Assist in managing Spa employees to achieve retail and treatment sales targets as set.
  • Assist the management of the platinum service within the Spa Department.
  • Carry out department inspections and report findings to the Spa Manager and Spa Director.
  • Ensure procedures in the department support ultimate client care.
  • Assessment and recruitment of required staff.
  • Ensure the treatment desk is covered at all times.
  • Ensure all departmental billing is carried out accurately and on time. Liaise with 'Front of House' to ensure correct billing.
  • Workload to all staff is evenly distributed.
  • Ensure high standards of presentation and cleanliness are always maintained within the department.
  • Schedules are all suitable and care is taken to the planning of guests stay.
  • All front-line people are trained in the standards and procedures required.
  • Complaints are analysed, and training carried out when needed.

Health & Safety

  • Ensure all members of staff are aware of actions to be taken in the event of a fire, ensure safety of all equipment at all times.
  • Be aware of any hazardous substances in use within your department, if they are notifiable substances notify your General Manager/Maintenance Manager in order that they may be registered.
  • Ensure that all members of staff are aware of all aspects of safety connected with their roles.
  • Ensure that all members of staff are wearing protective clothing if necessary for a particular job or treatment.
  • All members of staff must be properly trained and qualified before doing any treatment/class.
  • You will support with the overall responsibility for Health & Safety within the department, you will also ensure that the first-aid box within your department is maintained and stocked.

Knowledge and Understanding

  • Knowledge of all treatment procedures and products and to be able to adapt treatments to a client's need.
  • Knowledge of the teams' skills and areas trained in so that work can be allocated effectively.
  • Knowledge of all Fire, Health and Safety Procedures, ensuring your team are also knowledgeable.

Due to the nature of the business and natural evolution, this list is not exhaustive. You will be required to carry out any reasonable task in line with the role that you are employed to carry out.

Full time position with every other weekend required. UK residents only

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