Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and enthusiastic individual to join our Patient Central Team as a Call Handler. As a key member of our team, you will be responsible for providing exceptional customer service to our patients, ensuring that their needs are met in a timely and professional manner.
Key Responsibilities
- Provide a warm and welcoming experience for patients over the phone, ensuring that their queries are resolved efficiently and effectively.
- Work closely with our electronic triage system to make patient care requests, ensuring that patients are directed to the most appropriate clinician or service.
- Handle calls in a professional and courteous manner, adhering to our high standards of customer service.
- Perform various administrative duties generated by patient calls, including data entry and record-keeping.
- Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve our goals.
Requirements
- Excellent communication and customer service skills, with the ability to build rapport with patients over the phone.
- Good attention to detail and ability to work accurately and efficiently in a fast-paced environment.
- Ability to work in a call centre environment, with a warm and friendly personality.
- Previous experience in a similar role is desirable, but not essential.
About Us
Priory Medical Group is an award-winning large multi-site training practice based in the beautiful city of York. We are committed to providing high-quality patient care and are seeking like-minded individuals to join our team.
What We Offer
- A supportive and collaborative team environment.
- Opportunities for professional development and growth.
- A competitive salary and benefits package.
- Access to free confidential counselling and wellbeing resources.
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