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Customer Service Representative

2 months ago

York, York City, United Kingdom Benenden Health Full time
About Benenden Health

Benenden Health is a unique organization that prioritizes providing excellent service and community support. With a 119-year history and over 850,000 members, we offer a diverse and dynamic work environment.

Job Summary

We are seeking a skilled Customer Service Representative to join our Member Services department. As a key member of our team, you will be responsible for assisting our members through various inquiries and issues, utilizing your initiative, discretion, and strong communication skills.

Key Responsibilities
  • Provide exceptional customer service to our members via telephone, ensuring a positive and empathetic experience.
  • Utilize your problem-solving skills to resolve member inquiries and issues in a timely and effective manner.
  • Work collaboratively with colleagues to ensure seamless service delivery and continuous improvement.
  • Participate in ongoing training and development to enhance your knowledge of Benenden Health's products and services.
Requirements
  • Previous contact centre experience, preferably in a customer-facing role.
  • Excellent telephone manner and ability to adapt to diverse situations.
  • Enthusiastic, passionate, and positive attitude.
  • Self-motivated and resilient, with a desire to help others.
What We Offer
  • A comprehensive induction program and ongoing training to ensure your success in the role.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A range of benefits, including free corporate membership, on-site parking, and a pension scheme.