Housing Management Specialist

2 weeks ago


Wembley, United Kingdom Hatched Recruitment Group Full time
Housing Officer Job Description

Job Purpose:

As a Housing Officer with Hatched Recruitment Group, you will be the face of Brent Housing, providing visible and accessible housing management services to customers renting homes, owner occupiers, and shared owners in the borough.

You will manage the pre-void function, promoting the Brent Housing Management brand and creating a positive experience for new and prospective customers. Additionally, you will manage tenancy breaches in accordance with legislation and policies, and deliver quality estate management inspections that meet health and safety and compliance requirements.

Key Responsibilities:

  • Provide exceptional customer service, focusing on getting things right the first time and taking ownership of customer demands and requests.
  • Work with partners to set, coordinate, and track actions to meet or exceed customer expectations.
  • Be the primary contact for local stakeholders, including residents associations, Councillors, and the police, for individual casework.
  • Deliver a comprehensive lettings service that leaves customers satisfied with Brent Housing Management from day one.
  • Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.

What We Offer:

As a Housing Officer with Hatched Recruitment Group, you will have the opportunity to work in a dynamic and supportive environment, making a real difference in the lives of our customers.



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