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Housing Management Specialist
2 months ago
Job Purpose:
As a key member of the Hatched Recruitment Group team, you will be the face of Brent Housing, providing visible and accessible housing management services to customers renting homes, owner occupiers, and shared owners in the borough.
Key Responsibilities:
- Manage the pre-void function, promoting the Brent Housing Management brand and creating a positive experience for new and prospective customers.
- Manage tenancy breaches in accordance with legislation and policies.
- Deliver quality estate management inspections that meet health and safety and compliance requirements.
- Provide a high level of customer service, emphasizing getting things right the first time, keeping promises, and taking ownership of customer demands and requests.
- Work with partners to set, coordinate, track, and ensure completion of actions with other services to meet or exceed customers' expectations.
- Be the primary contact for local stakeholders, such as residents associations, Councillors, and the police, for individual casework.
- Deliver a comprehensive lettings service that leaves customers satisfied with Brent Housing Management from day one.
- Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
Requirements:
- Excellent customer service skills.
- Ability to work with partners and stakeholders.
- Knowledge of housing management policies and legislation.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
