Area Tenancy Manager

4 weeks ago


Wembley, United Kingdom Brent Council-Housing Full time
About the Role

We are seeking a skilled Area Tenancy Manager to join our Housing Management Service at Brent Council. As a key member of our team, you will be responsible for managing end-to-end tenancies for a patch of social tenants or licensees.

Key Responsibilities:

  • Develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support.
  • Work with services across the Council to ensure vulnerable tenants have access to services they need, and Brent's estates and homes are good quality, safe, and secure.
  • Uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.

Requirements:

  • Resilient individuals who thrive in dynamic environments and are not afraid of hard work.
  • Great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction.
  • Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills.

What We Offer:

  • Manageable workloads with consistent housing patches.
  • Opportunities for training and career development across various housing service areas.
  • A supportive team culture where laughter and friendships thrive.
  • A hybrid working model with office or on-site presence three times a week.

About Brent Council:

Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people, and expect all staff and volunteers to share this commitment.

We are a disability confident employer and welcome applications from people with all disabilities, including hidden disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria, and make reasonable adjustments to the recruitment process as needed.


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