Area Tenancy Specialist

3 weeks ago


Wembley, United Kingdom Brent Council-Housing Full time

About the Role


We are seeking a highly skilled Area Tenancy Manager to join our Housing Management Service and contribute to our transformation agenda. As an Area Tenancy Manager, you will be responsible for managing end-to-end tenancies for a patch of social tenants or licensees.


Key Responsibilities



  • Develop detailed knowledge across various areas of tenancy management, including voids, lettings, income and arrears, anti-social behaviour (ASB), and providing holistic, person-centred support.
  • Improve the quality and perception of the Housing Management Service by working with services across the Council to ensure vulnerable tenants have access to services they need.
  • Uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing.
  • Work independently and as part of a team to achieve goals and objectives.

Requirements



  • Resilient individual who thrives in dynamic environments and is not afraid of hard work.
  • Great sense of humour, team spirit, and strong customer service skills with a focus on empathy and tenant satisfaction.
  • Knowledge of local authority statutory and support services related to housing, awareness of relevant housing legislation and welfare benefits, and excellent organisational and IT skills.
  • Commitment to making a difference and eager to learn and develop your career.

Working for Brent


Brent is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We offer manageable workloads, opportunities for training and career development across various housing service areas, and a supportive team culture where laughter and friendships thrive.


Additionally, we operate a hybrid working model with office or on-site presence three times a week.


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