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Area Repairs and Voids Manager
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Wembley, United Kingdom Brent Council-Housing Full timeAre you a committed and dynamic leader looking for your next step in Repairs and Voids? A fantastic opportunity has opened in Brent Housing Management for an Area Repairs and Voids Manager to join our Resident Services. It’s an exciting time to be starting at Brent Council, as we are pursuing an ambitious transformation agenda that puts the Brent...
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Area Repairs and Voids Manager
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Repairs and Voids Service Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Area Repairs and Voids Manager to join our Resident Services team at Brent Council-Housing. As a key member of our team, you will be responsible for delivering a sector-leading customer experience in the Repairs and Voids Service.
Key Responsibilities:
- Contract manage Responsive Repairs specialist contractors, including contract administration, managing payments, variations, and claims resolution.
- Develop and maintain policies such as the Repairs Policy and Service Standards, consulting with stakeholders and ensuring delivery through to the approvals process.
- Proactively manage specialist areas such as disrepair and dampness, managing budgets and work programmes in order to resolve customer dissatisfaction and reduce stigma.
- Uphold the guidelines set out by the Social Housing Regulation Act 2023, demonstrating a commitment to improving standards and ensuring the safety and quality of our social housing in compliance with this critical legislation.
Requirements:
- Degree-level education or equivalent relevant experience, accompanied by a relevant technical qualification such as RICS, MCIOB, or CIOH.
- Strong operational knowledge of contract and budget administration, policy development and implementation, and an awareness of relevant legislation, service standards, customer expectations, and risk management.
- Experience in managing property service teams within the housing sector, dealing with performance management of contractors, and handling specialist areas such as structural works, disrepair, dampness, and mould.
- Ability to deliver satisfactory outcomes for residents and manage contracts in complex organisations, as well as provide clear and effective leadership that maximises your team's performance.
About Brent Council-Housing:
Brent Council-Housing is a vibrant London borough known for its iconic Wembley Stadium and rich cultural diversity. We are committed to creating a supportive and dynamic work environment where you can make a real impact. We offer opportunities for professional development, a collaborative team culture, and the chance to be part of an innovative and forward-thinking organisation.
