Void Operations Manager

3 weeks ago


Wembley, United Kingdom Wates Full time
Key Responsibilities:
  • Manage the scheduling of work to ensure high quality service delivery in accordance with company procedures, standards and SLAs.
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Oversee the responsive repairs function to ensure consistent performance against targets.
  • Effectively manage material costs and ensure all team members follow correct processes and procedures.
  • Monitor the quality of work through inspection, inspection reports, analysis of key performance indicators and customer satisfaction surveys.
  • Lead, manage and contribute to the development of the team and determine optimum employment levels to meet the provision of the service.

You must have a full UK driving licence.

To be successful in this role, you must be an excellent communicator, able to problem solve, multitask and work to tight deadlines. Prior responsive maintenance experience is essential.



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