Hospitality Operations Leader

3 weeks ago


Exeter, Devon, United Kingdom Leonardo Hotel Exeter Full time

Embrace Your Authenticity – Inspire Your Team – Join Leonardo

As a Hospitality Operations Leader, you will ensure the seamless functioning of our establishment while guiding your team to deliver exceptional guest experiences. Prepare for a dynamic role where you will oversee daily operations, ensuring that every visitor enjoys a memorable stay. Your leadership will motivate a dedicated team to surpass our guests' expectations.

Perks of Joining Us:

  • Annual performance-based bonus scheme
  • Comprehensive pension plan
  • Exclusive rates on accommodations across the UK & Europe
  • Recognition program to celebrate your contributions
  • Complimentary meals during shifts
  • Referral bonuses for bringing new talent to our team
  • Engaging team-building events and celebrations
  • Access to life assurance and wellbeing support
  • Continuous professional development opportunities

Your Responsibilities as a Hospitality Operations Leader:

  • Be your authentic self
  • Establish and monitor guest satisfaction objectives
  • Work towards achieving sustainability certifications
  • Excel in meeting key performance indicators
  • Mentor and develop your management team
  • Conduct regular inspections to ensure compliance with health and safety regulations
  • Foster relationships with local businesses and community leaders
  • Collaborate with HR to create engaging team activities
  • Participate in initiatives to enhance the brand

Why Choose Us?

At Leonardo, we prioritize the well-being of our team as much as that of our guests. Once you join us, you become part of a supportive community. Our commitment to hard work translates into real opportunities for growth and advancement, with tailored programs designed for aspiring leaders. To thrive in our environment, you should enjoy a fast-paced setting. With ample support, hands-on training, and clear pathways for progression, you will be well on your way to a rewarding career in hospitality.

About Us:

With decades of expertise in the hospitality industry, we proudly operate numerous hotels across the UK and Europe. As one of the fastest-growing hotel groups, we are excited about our future expansion plans. This is an opportune moment to become part of our journey.



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