Operational Planning Coordinator
2 weeks ago
M Group Services is recruiting for a Operational Planning Coordinator to work on our Water Network Alliance contract in North Wales.
As an Operational Planning Coordinator, you will be part of our Operational department who are responsible for delivering all activities associated with Repair & Maintenance, New Connections, Developer Services and Metering.
Your role will be area specific however areas within the team can change to ensure we provide a sustainable efficient service.
Key Responsibilities- Manage resource capacity and adjust in real time, in line with current and future resource levels.
- Update and maintain our contract support system F0CUS.
- Review the plan to ensure we have matched resources to geography, skills, and job types to include the use of the tracker system.
- Monitor resource levels in real time to ensure compliance.
- Ensure workloads from all work streams is captured and reviewed to optimise resource levels.
- Work closely with operational supervisors and planners to plan, direct and monitor the activities of the team to achieve all performance targets.
- Identify opportunities to improve performance and customer service delivery.
- Work closely with Area Managers/Senior Supervisors to achieve or exceed all performance targets.
- Communicate effectively and efficiently with operational staff (Supervisors and Operatives) and support with planning advice as appropriate or coordinate response from appropriate sources, as necessary.
- Carry out root cause analysis of scheduling activities to identify and implement improvements.
- Have comprehensive IT skills.
- Have excellent customer service skills.
- Be a confident communicator.
- Enjoy working as a team.
- Be an organised person who enjoys structure in their role.
- 25 days' annual leave plus 8 days' bank holiday.
- Pension scheme.
- Access to our Employee Assistance Programme.
- Life Assurance.
- Enhanced Maternity and Paternity leave.
- Cycle to work Scheme.
M Group Services delivers a range of essential infrastructure services within the water, energy, transport and telecommunications sectors in the UK & Ireland.
We have built and maintained relationships with our clients over a number of years and have a strong culture that continuously focuses on safety, operational delivery, efficiency and customer service.
We are committed to profitable growth both organically and through acquisitions.
M Group Services, a trusted employer to over 10,000 skilled specialists working from 240 locations, operates a divisional structure aligned with its end markets.
We recognise and value the benefits from our workforce diversity.
We work hard to build and maintain inclusive environments and develop a culture where our people feel included and valued.
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