Water Network Alliance Operational Planning Position
2 weeks ago
M Group Services is recruiting for a Operational Planning Coordinator to work on our Water Network Alliance contract in North Wales.
As an Operational Planning Coordinator, you will be part of our Operational department who are responsible for delivering all activities associated with Repair & Maintenance, New Connections, Developer Services and Metering.
Your role will be area specific however areas within the team can change to ensure we provide a sustainable efficient service.
Key Responsibilities- Manage resource capacity and adjust in real time, in line with current and future resource levels.
- Update and maintain our contract support system F0CUS.
- Review the plan to ensure we have matched resources to geography, skills, and job types to include the use of the tracker system.
- Monitor resource levels in real time to ensure compliance.
- Ensure workloads from all work streams is captured and reviewed to optimise resource levels.
- Work closely with operational supervisors and planners to plan, direct and monitor the activities of the team to achieve all performance targets.
- Identify opportunities to improve performance and customer service delivery.
- Work closely with Area Managers/Senior Supervisors to achieve or exceed all performance targets.
- Communicate effectively and efficiently with operational staff (Supervisors and Operatives) and support with planning advice as appropriate or coordinate response from appropriate sources, as necessary.
- Carry out root cause analysis of scheduling activities to identify and implement improvements.
- Comprehensive IT skills.
- Excellent customer service skills.
- Confident communicator.
- Team player.
- Organised person who enjoys structure in their role.
- 25 days' annual leave plus 8 days' bank holiday.
- Pension scheme.
- Access to our Employee Assistance Programme.
- Life Assurance.
- Enhanced Maternity and Paternity leave.
- Cycle to work Scheme.
At M Group Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.
This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.
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