Operational Planning Coordinator

3 days ago


Bodelwyddan, Denbighshire, United Kingdom M Group Services Full time
About The Role

M Group Services is seeking a highly skilled Operational Planning Coordinator to join our Water Network Alliance team in North Wales. As a key member of our Operational department, you will be responsible for delivering all activities associated with Repair & Maintenance, New Connections, Developer Services, and Metering.

Key Responsibilities
  • Manage resource capacity and adjust in real-time to ensure optimal resource levels.
  • Update and maintain our contract support system, F0CUS, to ensure accurate resource allocation.
  • Review and optimize resource levels to ensure compliance with performance targets.
  • Work closely with operational supervisors and planners to plan, direct, and monitor team activities.
  • Identify opportunities to improve performance and customer service delivery.
Requirements
  • Comprehensive IT skills.
  • Excellent customer service skills.
  • Confident communication skills.
  • Ability to work as part of a team.
  • Organized and structured approach to work.
What's in it for you?
  • 25 days' annual leave plus 8 days' bank holiday.
  • Pension scheme.
  • Access to our Employee Assistance Programme.
  • Enhanced Maternity and Paternity leave.
  • Cycle to work Scheme.
About M Group Services

M Group Services is a leading provider of essential infrastructure services in the UK and Ireland. We value diversity and inclusion, and we're committed to creating a positive culture that supports our clients and employees. We believe in delivering a high-performing, sustainable workforce that supports our clients effectively.



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