Human Resources Services Coordinator

3 weeks ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time

Job Overview

Are you passionate about providing exceptional customer service and have a proactive approach? If so, this position may be ideal for you.

We are seeking a dedicated and enthusiastic administrator to become a part of our Employee Services Division. In this role, you will be tasked with delivering outstanding customer support to our NHS clients, managing incoming calls, and assisting employees with their inquiries while directing them to the appropriate teams to resolve any issues they may encounter. Additionally, you will engage in various administrative responsibilities, including filing, scanning, and data entry for different teams within the department.

While prior administrative experience is not mandatory as training and support will be provided, we are looking for candidates who are bold, enthusiastic, and genuinely care about the customer experience. As a member of our team, you will possess excellent customer relationship, communication, and organizational skills, collaborating effectively to manage a shared workload. You will be an energetic team player who thrives in a dynamic environment and embraces challenges.

Key Responsibilities

This role is diverse and will keep you engaged. You will support the Employee Services Division by addressing and resolving queries from our clients.

In this position, you will interact with various members of the NHS workforce through multiple channels, including telephone, email, and self-service requests, where exceptional customer service is a fundamental quality of our team.

Ensuring outstanding customer service is a primary focus of this role, and your contributions will significantly impact each employee's experience.

Utilizing the national ESR HR/Payroll System, you will manage and process a wide array of pay-related data, with support available to help you prioritize your tasks and develop your skills.

We operate as a cohesive unit, so you will assist in the development and implementation of new initiatives within the service and the broader client base.

Working with Our Organization

We acknowledge that this role is particularly suited for individuals who excel in a fast-paced environment. Our team is busy, often working under tight deadlines and managing multiple priorities, but for the right candidate, this will make the position even more rewarding.

What can we offer you? You will become part of a strong and committed team that works diligently together while enjoying the process.

The fulfillment of knowing you contributed to supporting the NHS workforce in caring for patients will be your greatest motivation. We are committed to helping you enhance your skills, providing opportunities to explore new challenges, and encouraging you to continually assess our processes and methodologies.

Detailed Job Description and Main Responsibilities

  • The post holder will provide direct telephone support to internal departments and client organizations.
  • For complex queries, the post holder will assess and assign requests to Payroll Officers responsible for the relevant business area.
  • Assist departmental Team Leaders by sorting, processing, and accurately inputting payment data into the Electronic Staff Record within specified deadlines.
  • Maintain strong working relationships with Trust contacts and internal teams to ensure the seamless delivery of a professional service, with a primary focus on achieving high levels of customer satisfaction.
  • Provide administrative support to payroll colleagues regarding the issuance of internal and outgoing post, directing internal documents to the appropriate personnel, and ensuring timely dispatch of outgoing mail.
  • Provide administrative support to Employee Services colleagues concerning the issuance of internal and outgoing post, directing internal documents to the appropriate personnel, and ensuring timely dispatch of outgoing mail.

Person Specification

Qualifications & Education

Essential Criteria

  • GCSE English and Maths at Grade 4 (formerly grade C) or above, or equivalent qualifications or level of experience.

Desirable Criteria

  • ICT qualification.
  • Business Administration, Customer Service, or Team Leading Qualification.

Knowledge & Experience

Essential Criteria

  • Experience in a customer service environment.
  • Experience in identifying solutions to problems.
  • Recent experience in handling administrative tasks.
  • Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook.

Desirable Criteria

  • Previous experience in an educational or training setting.
  • Experience with ESR/Oracle finance systems.
  • Knowledge of NHS Terms & Conditions of service.

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