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Senior Housing Manager

2 months ago

South Ruislip, Greater London, United Kingdom HR Services and Solutions Full time
Job Description

Job Title: Senior Housing Manager

Job Summary:

We are seeking an experienced Senior Housing Manager to join our team at HR Services and Solutions. As a Senior Housing Manager, you will be responsible for overseeing the day-to-day operations of our housing services, ensuring that our tenants receive the highest level of service and support.

Key Responsibilities:

  • Oversee the applications and allocations process to ensure that all tenants are placed in suitable accommodation.
  • Manage the viewings, sign-ups, and new tenant visits to ensure a smooth transition for all parties involved.
  • Monitor and manage rent arrears, taking proactive steps to prevent and resolve any issues that may arise.
  • Provide an effective tenancy management service, ensuring that all tenants are aware of their rights and responsibilities.
  • Manage cases of nuisance and anti-social behaviour, working closely with other agencies to resolve any issues.
  • Conduct regular estate inspections to ensure that all properties are well-maintained and meet the required standards.
  • Support and encourage tenants to be involved in decision-making processes, ensuring that their voices are heard.
  • Liaise with other agencies, including housing, health, and social care professionals, to ensure that our tenants receive the best possible support.
  • Manage the supported housing officer(s), providing guidance and support as needed.
  • Ensure that all tenants receive good financial and welfare benefits advice, working with partner agencies where necessary.
  • Maintain accurate and up-to-date tenancy files and records, ensuring that all information is easily accessible and reviewed regularly.

Requirements:

  • Demonstrable experience in a housing officer role, with a proven track record of success.
  • Up-to-date knowledge of housing law, welfare reform, and legal requirements, with the ability to apply this knowledge in a practical context.
  • Strong verbal and written communication skills, with the ability to communicate effectively with tenants, colleagues, and other stakeholders.
  • Good IT skills, with the ability to use a range of software applications to manage tenancies and maintain records.
  • Extensive experience of housing management, working for a local authority or housing association.

Benefits:

  • Up to 6 weeks annual leave, with a minimum of 5 weeks in the first year, increasing to a maximum of 6 weeks with length of service.
  • Quarterly team-building events and staff social activities, enabling teams to work together and have fun.
  • End-of-year celebrations, offering every employee an opportunity to celebrate with their colleagues.
  • Birthday half-day off, allowing employees to celebrate their birthday with a half-day off during the week.
  • Learning and development opportunities, including skills and management development training, e-learning, and secondments.
  • Flexible working, allowing qualifying employees to adopt a working pattern that facilitates a better work-life balance and allows for the care of dependents.
  • Healthcare cash back plan, provided by Bupa, financially reimbursing employees for treatment costs (up to an annual limit) for everyday healthcare needs.
  • Anytime health line, offering 24-hour access to health information and guidance on almost any health-related issue.
  • Health assured employee assistance programme, including a health and wellbeing app with an enhanced set of wellbeing tools and engaging features.
  • Pension, with the Social Housing Pension Scheme (SHPS) available to all employees via salary exchange.
  • Ride to work scheme, providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
  • Season ticket loans, allowing staff to access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.