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Retirement Housing Tenancy Coordinator

4 weeks ago

Ruislip, Greater London, United Kingdom 4Recruitment Services Full time
Job Description

4Recruitment Services is seeking a skilled Retirement Housing Tenancy Assistant to cover retirement living schemes. The ideal candidate will have a social housing background and understand housing tenancy management issues.

Key Responsibilities
  • Facilitate the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio.
  • Provide an effective provision and delivery of services, facilities, and housing management across a group of schemes.
  • Monitor and liaise the delivery of service contracts across a designated patch of schemes, including lifts, heating, fire equipment, gardening, etc.
  • Assist customers in the completion of occupancy agreements and welfare benefit claims, and liaison with benefit agencies.
  • Deliver high standards of housing management and ensure that the service is meeting best practice by conducting regular site inspections across all schemes.
  • Monitor and reduce issues of anti-social behaviour within services.
  • Clearly communicate customer responsibilities and tenancy compliance.
  • Work with colleagues to maintain good links with the local neighbourhoods.
  • Effectively use appropriate IT systems, including housing management systems, and maintain professional and timely records.
  • Assess potential customers' housing needs, in consultation with relevant agencies and the customer, in terms of their suitability to access the service.
  • Ensure that the company's Health and Safety policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security at schemes at all times.
  • Provide information to assist new customers on services within schemes and local communities.
  • Promote customer involvement at the schemes, working collaboratively with the Health & Wellbeing team.
  • Encourage customers to participate in events, activities, and the running of the schemes and promote integration of schemes into the local community.
  • Coordinate the lettings process to minimise void levels, including the application of the voids procedure, implementing the organisation's allocations policy, maintaining the schemes waiting list, and leading on promotion and marketing of the scheme.
  • Travel across the designated patch to deliver an effective service.
  • Observe the company's code of conduct and maintain the highest standards of professional integrity.
Essential Requirements
  • Social housing background and understanding of housing tenancy management issues.
  • Experience of working with older people.
  • Experience in a customer service role.
  • Experience of liaison with agencies/partner organisations.
  • Formal care, support, or housing qualifications desirable.
  • Working in a customer-focused environment.
  • Good communication skills.
  • Enhanced DBS check.
What We Offer
  • 24-hour one-on-one specialist consultant based within your geographical area.
  • 4Recruitment Services Employee Benefits Programme.
  • Our own dedicated payroll support ensuring you get the full benefits of your payment.