Case Manager

2 weeks ago


Camberley, Surrey, United Kingdom Marston Holdings Full time

About Marston Holdings

Marston Holdings is a leading provider of judicial services, specializing in technology-enabled solutions for government, utilities, and private sectors. Our company is built on a strong foundation of expertise and innovation, with a commitment to delivering exceptional results.

Job Summary

We are seeking a highly skilled Case Handler to join our team. As a Case Handler, you will be responsible for managing ongoing cases on behalf of clients and customers, ensuring efficient and effective communication. This role requires strong organizational skills, excellent communication abilities, and a passion for delivering high-quality results.

Key Responsibilities

  • Case Management: Review and manage existing caseload, ensuring timely and effective resolution of cases.
  • Client Communication: Establish and maintain strong relationships with clients and customers, providing regular updates and ensuring their needs are met.
  • Collaboration: Work closely with the enforcement team to ensure seamless communication and coordination.
  • Reporting and Invoicing: Prepare and submit accurate reports and invoices in a timely manner.

Requirements

  • Excellent Communication Skills: Ability to communicate effectively with clients, customers, and internal stakeholders.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple cases simultaneously.
  • Team Player: Ability to work collaboratively as part of a team, with a strong focus on delivering high-quality results.

Benefits

  • Discretionary Bonus Scheme: Opportunity to earn a discretionary bonus based on individual and team performance.
  • Generous Holiday Allowance: 25 days holiday + Bank Holidays, providing a healthy work-life balance.
  • Enhanced Maternity and Paternity Package: Comprehensive package supporting employees during significant life events.
  • Healthcare Cash Plan: Access to a healthcare cash plan, providing financial support for medical expenses.
  • Staff Benefits: Range of staff benefits, including shopping, travel, and wellbeing discounts.
  • Pension Scheme: Contributory pension scheme, providing a secure financial future.

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