Case Manager

2 months ago


Camberley, Surrey, United Kingdom Marston Holdings Full time
About the Role

We are seeking a highly skilled and motivated Case Handler to join our team at Marston Holdings Limited. As a Case Handler, you will play a critical role in ensuring the efficient and effective management of our ongoing cases on behalf of our clients and customers.

Key Responsibilities
  • Review and manage an existing caseload with the support of your team, ensuring timely and effective resolution of cases.
  • Liaise with our enforcement team to ensure that caseload enquiries are being followed up and resolved in a timely manner.
  • Communicate with customers and clients to ensure seamless communication and resolution of cases.
  • Work to deadlines to ensure the most efficient service is provided to our clients and customers.
  • Prepare and submit reports and invoices as required.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and customers.
  • Ability to approach situations with confidence and persistence, with a strong focus on delivering results.
  • Ability to manage a varied and, at times, busy workload, with a strong attention to detail and organizational skills.
  • Strong team player with a collaborative approach to working with colleagues.
What We Offer
  • Discretionary monthly bonus scheme, paid dependent on performance.
  • 25 days holiday + Bank Holidays.
  • Enhanced Maternity and Paternity Package (subject to eligibility criteria).
  • Healthcare Cash Plan.
  • Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.
  • Pension Scheme.

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