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Retail Sales Specialist
3 months ago
POSITION OVERVIEW
At Columbia Sportswear Company, our retail associates play a crucial role in our operations across more than 430 stores globally. They are responsible for ensuring product availability on the sales floor, crafting visually appealing displays, addressing customer inquiries, and facilitating a smooth checkout process. Our associates are dedicated to creating memorable shopping experiences while supporting the Store Leadership team in fulfilling our mission of "Connecting Active People with Their Passions."
As a Retail Sales Specialist, you will act as a brand ambassador, delivering outstanding in-store experiences through positive interactions with customers. This role requires you to leverage your natural problem-solving skills and sales expertise to respond to customer inquiries and provide compelling product recommendations, all while upholding Columbia Sportswear Company's values of exceptional customer service and teamwork.
KEY RESPONSIBILITIES
- Deliver exceptional customer service by addressing consumer inquiries regarding product features, benefits, and availability; engage with customers to understand their needs and preferences (e.g., demonstrate merchandise, suggest suitable options).
- Maintain high standards for visual merchandising, cleanliness, and safety; retrieve merchandise from the sales floor, stockroom, or other inventory locations as needed.
- Execute all cash register transactions (e.g., sales, returns, exchanges, enrolling customers in loyalty programs) efficiently and accurately.
- Contribute to store profitability by accurately handling, replenishing, and processing incoming and outgoing product flow.
QUALIFICATIONS
- No specific educational requirements (High School Diploma or GED preferred).
- Up to 2 years of experience in a similar role or specialization.
- Proficient in operating a Point of Sale (POS) system and other in-store computerized systems.
WORK ENVIRONMENT
- Frequently in a dynamic environment that may involve physical activity (e.g., lifting items weighing up to 40 lbs.), and may require the use of specialized equipment, with potential exposure to dust and noise.
- Occasionally requires the ability to work in a stationary position.
- Strong communication skills are essential.
- Flexibility to work a retail schedule that may vary seasonally and in response to business trends.
This job description provides a general overview of the position's responsibilities and expectations within the company.
