Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated individual to join our team as a Road Freight Customer Service Representative. Our client is a well-established global service provider to the Freight forwarding, express and international parcels, warehousing and logistics industry.
The network has over 354 locations across 60 countries and employs 13,000 people who serve alliance customers and attend to the details of their business around the clock, around the globe.
As a Road Freight Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring that their needs are met. You will work closely with our team to provide timely and efficient solutions to our clients.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, email, and in-person
- Resolve customer complaints and issues in a timely and professional manner
- Work closely with the team to provide timely and efficient solutions to clients
- Communicate effectively with clients and internal stakeholders
Requirements:
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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