Retail Provisioning Specialist

5 days ago

Watford, Hertfordshire, United Kingdom Allwyn UK Full time
About the Role

We are seeking a highly skilled and experienced Retail Provisioning Specialist to join our team at Allwyn UK. As a key member of our Customer Operations department, you will be responsible for the end-to-end management of all installations, de-installations, and changes to terminals within the retailer estate.

Key Responsibilities
  • Maximize trading terminal availability in the estate by ensuring that the maximum number of terminals are trading at all times.
  • Manage all retail events within a mixed portfolio of high-value, complex accounts and low-level accounts, in line with agreed SLAs and processes.
Key Accountabilities
  • Develop and maintain relationships with key stakeholders, providing a central point of contact and expertise.
  • Coordinate retail events within a defined customer portfolio, in line with agreed processes and SLAs.
  • Effectively manage the customer experience to ensure that issues are resolved efficiently.
  • Promote the Allwyn UK brand by providing a customer-centric experience.
  • Maximize recovery of assets through consistent use of dormant processes.
  • Evaluate and escalate complex issues and queries to Manager.
  • Liaise with and act as a central point of contact for retailers and internal teams to achieve departmental KPIs and SLAs.
  • Maintain the consistency and accuracy of all data input into department databases.
  • Develop knowledge of key retail customers, customer categories, and specific customer requirements.
  • Prepare and produce management information as required.
  • Continuously look for ways to improve agreed departmental KPIs to enhance the customer experience.
Key Performance Indicators
  • Management of events to SLA.
  • Improvement and enhancement of 3rd-party relationships (Internal and external).
  • Positive engagement feedback.
  • Achievement of grade of service.
Requirements
  • Experience in using Google suite applications.
  • Previous experience of using SAP and/or other business systems/databases.
  • Previous experience of working with customer-facing teams or in a customer services environment.
  • Demonstrable specialized knowledge/skills in a customer contact area.
  • Ability to plan and prioritize multiple activities.
  • Awareness of the commercial impact of own decisions/actions.
  • Good problem-solving skills with experience of resolving complex problems.
Benefits
  • 34 days paid leave (including bank holidays).
  • 2 x Life Days.
  • 4 x Salary of Life Insurance.
  • Pension: We'll contribute 8.5%.
  • BUPA.
  • £500 wellness allowance.
  • Income Protection.

  • Retail Provisioning Specialist

    2 days ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Provisioning Specialist to join our team at Allwyn UK. As a key member of our Customer Operations department, you will be responsible for the end-to-end management of all installations, de-installations, and changes to terminals within the retailer estate.Key ResponsibilitiesMaximize...

  • Retail Provisioning Specialist

    2 days ago

    Watford, Hertfordshire, United Kingdom Allwyn UK Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Provisioning Specialist to join our team at Allwyn UK. As a key member of our Customer Operations department, you will be responsible for the end-to-end management of all installations, de-installations, and changes to terminals within the retailer estate.Key ResponsibilitiesMaximize...

  • IT Support Specialist

    2 weeks ago

    Watford, Hertfordshire, United Kingdom FalconSmartIT Full time

    FalconSmartIT is seeking a highly motivated and experienced IT Support Specialist to join our growing team. This role will focus on providing exceptional technical support within the retail domain. As an IT Support Specialist, you will be responsible for resolving a wide range of technical issues faced by our retail clients. Your expertise in Retail...

  • Retail Operations Specialist

    2 days ago

    Watford, Hertfordshire, United Kingdom Allwyn Full time

    About Allwyn UKWe are a leading lottery operator with a strong presence in the UK market. Our mission is to create a new experience for the National Lottery and make a positive impact on society.Role Purpose:As a Retail Operations Specialist, you will be responsible for developing tools and strategies to support the Retail Sales Team in delivering key...

  • Retail Operations Specialist

    2 days ago

    Watford, Hertfordshire, United Kingdom Allwyn Full time

    About Allwyn UKWe are a leading lottery operator with a strong presence in the UK market. Our mission is to create a new experience for the National Lottery and make a positive impact on society.Role Purpose:As a Retail Operations Specialist, you will be responsible for developing tools and strategies to support the Retail Sales Team in delivering key...

  • Retail IT Support Consultant

    4 weeks ago

    Watford, Hertfordshire, United Kingdom FalconSmartIT Full time

    Deskside Support SpecialistFalconSmartIT is in search of a Deskside Support Specialist with a robust background in the Retail Sector. The role involves overseeing Retail Breakfix, Desk Side, and Service Management operations. The ideal candidate should possess a comprehensive understanding of Retail Breakfix, demonstrate exceptional communication abilities...

  • Retail Support Specialist

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Blue Arroww Full time

    Position Overview:Our organization is looking for a dedicated retail support specialist to enhance operations at our recycling facility.Role Details:Hourly Rate: £11.98 (PAYE)Location: Watford, WD25Employment Type: Temporary to Permanent (3 months leading to a full-time position for the right candidate)Work Schedule: 40 hours per week (including weekends...

  • Application Support Specialist

    3 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    Job Title: Application Support SpecialistCompany: Opus Recruitment SolutionsJob Type: Full-timeIndustry: Retail TechnologyJob Description:Overview:Opus Recruitment Solutions is seeking a highly skilled Application Support Specialist to join our team. As a key member of our retail technology team, you will be responsible for providing exceptional application...

  • Application Support Specialist

    3 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    Job Title: Application Support SpecialistCompany: Opus Recruitment SolutionsJob Type: Full-timeIndustry: Retail TechnologyJob Description:Overview:Opus Recruitment Solutions is seeking a highly skilled Application Support Specialist to join our team. As a key member of our retail technology team, you will be responsible for providing exceptional application...

  • Retail Support Specialist

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Blue Arroww Full time

    Position Overview:Our organization is looking for a dedicated retail support specialist to contribute to our operations at the recycling facility.Compensation: £11.98 per hour (PAYE)Employment Type: Temporary to Permanent (3 months leading to a permanent position for the right candidate)Work Schedule: 40 hours per week (Monday, Thursday, Friday, Saturday,...

  • Retail Support Specialist

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Blue Arroww Full time

    Position Overview:Our organization is looking for a dedicated retail support specialist to contribute to our operations at the recycling center.Role Details:Hourly Rate: £11.98 (PAYE)Location: Watford, WD25Employment Type: Temporary to Permanent (3 months leading to a permanent position for the right candidate)Working Hours: 40 hours per week (Monday,...

  • Application Support Specialist

    5 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    Job Summary:Opus Recruitment Solutions is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing exceptional support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.Key Responsibilities:Technical Support:...

  • Application Support Specialist

    5 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    Job Summary:Opus Recruitment Solutions is seeking a highly skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing exceptional support to our retail clients, ensuring seamless functionality and optimal performance of our software solutions.Key Responsibilities:Technical Support:...

  • Loss Prevention Specialist

    4 weeks ago

    Watford, Hertfordshire, United Kingdom HomeSense Full time

    Are you ready to take on the role of a Loss Prevention Specialist at HomeSense?As a prominent player in the retail industry, we are committed to ensuring a secure environment for our customers and team members. In this vital position within our Loss Prevention department, you will be responsible for safeguarding our clientele, employees, and company assets...

  • Loss Prevention Specialist

    5 days ago

    Watford, Hertfordshire, United Kingdom HomeSense Full time

    Are you ready to take on the role of a Loss Prevention Specialist at HomeSense?As a prominent player in the retail industry, we are committed to ensuring a secure environment for our customers and team members. In this vital position within our Loss Prevention department, you will be responsible for safeguarding our clientele, employees, and company assets...

  • Application Support Specialist

    6 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    **About Opus Recruitment Solutions**We are a leading provider of innovative technology solutions tailored for the retail industry. Our cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth.**Job Summary**We are seeking a skilled and motivated Application Support Specialist to join...

  • Application Support Specialist

    5 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    **About Opus Recruitment Solutions**We are a leading provider of innovative technology solutions tailored for the retail industry. Our cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth.**Job Summary**We are seeking a skilled and motivated Application Support Specialist to join...

  • Application Support Specialist

    7 days ago

    Watford, Hertfordshire, United Kingdom Opus Recruitment Solutions Full time

    **About Opus Recruitment Solutions**We are a leading provider of innovative technology solutions tailored for the retail industry. Our cutting-edge applications and services help retail businesses streamline operations, enhance customer experiences, and drive growth.**Job Summary**We are seeking a skilled and motivated Application Support Specialist to join...

  • Senior Retail Recruitment Specialist

    2 weeks ago

    Watford, Hertfordshire, United Kingdom Success Talent Full time

    About Success Talent Success Talent is a well-established recruitment agency with over 35 years of experience in connecting top talent with leading organizations. Opportunity: Senior Retail Recruitment Consultant – Store & Operations Desk We are seeking a driven and experienced Recruitment Consultant to spearhead our new Permanent & Temporary Recruitment...

  • Employee Relations Specialist

    4 weeks ago

    Watford, Hertfordshire, United Kingdom Majestic Full time

    We are thrilled to present a unique opportunity to become part of the UK's leading specialist wine retailer. About Us: Majestic is recognized as the UK's foremost specialist wine retailer, boasting a vast network of stores across the nation. Recently transitioning back into private ownership, the company has embarked on an ambitious transformation initiative...